About Us

S.E. Construction  (Kent) Ltd. are a family-owned and operated residential development company located in Co. Waterford. We’ve been building quality homes in the South East for more than 50 years and have earned our outstanding reputation for quality, innovation and value for money. With decades of experience in the construction industry, our goal continues to be to provide our customers with the best possible craftsmanship and customer service.

Who We Are Looking For

We are seeking a motivated and dynamic individual to join our team as a Customer Success, Sales & Administration Coordinator. This full-time position is ideal for someone who values flexibility in their working hours and is passionate about delivering exceptional customer experiences. As the Customer Success, Sales & Administration Coordinator, you will play a pivotal role in nurturing customer relationships and ensuring seamless administrative support throughout the home-buying journey from initial enquiry through to handing over the keys to the new homeowners. Your dedication to providing outstanding service will be key to our continued success.

Responsibilities of the Role

• Customer Success: Act as the primary point of contact for prospective homebuyers and guide them through the entire home purchasing process. Deliver exceptional service by actively listening to customer needs, addressing inquiries, and providing timely updates on the progress of their home construction.
• Appointment Management: Schedule and coordinate customer appointments, ensuring efficient allocation of time and resources. Flexibility in working hours is required to accommodate occasional evening and Saturday appointments, ensuring optimal convenience for customers.
• Administrative Support: Handle various administrative tasks such as data entry, documentation, and file management to maintain accurate and up-to-date customer records. Proficiency in using the MS Office suite of applications and a willingness to learn our in-house software system is essential for seamless workflow management.
• Social Media Management: Utilise your experience in managing social media channels for a business to contribute to our online presence. Engage with our audience, respond to inquiries, and promote our family homes through captivating content.
• Site Visits: Possess a full, clean driver’s license and own vehicle to drive to customer appointments at construction sites. 
• Collaborative Support: Work closely with our sales, finance and marketing teams to ensure a cohesive customer experience. Provide valuable insights from customer interactions to continuously improve our services. Assisting other departments with new projects and administration tasks as requested.

Requirements of the Role

• Be a team player, eager to learn, and committed to delivering excellent internal and external service.
• Previous experience in a customer-facing administrative role is preferred.
• Proficiency in using the MS Office suite of applications (Word, Excel, PowerPoint, Outlook).
• Excellent communication and interpersonal skills to engage effectively with customers and team members.
• A strong sense of organisation and attention to detail to manage multiple tasks efficiently.
• Flexibility to accommodate occasional evening and Saturday appointments. In turn, we can also be flexible in relation to your working hours.
• Possession of a full, clean driver’s license for commuting to construction sites.
• Experience in managing social media channels for a business is a plus.

If you are a proactive and customer-focused individual with a passion for providing exceptional service, we invite you to apply for the Customer Success, Sales & Administration Coordinator role. Join us in shaping the dreams of our valued customers as they embark on the journey of owning their ideal family home.

How To Apply

To apply, please complete the application form (see bottom of this page) by September 8th, 2023, which will also request that you upload your resume and a cover letter in PDF format detailing your relevant experience and interest in the position. 

We look forward to reviewing your application and regret that we can only contact individuals who have been shortlisted to attend an interview.